Implantation

CRM is an essential tool for growth. We help you implement a robust and scalable all-in-one platform to centralize your data, provide a sales force with relevant content and establish efficient processes.

A marketing automation system (MAS) integrated with a CRM will give your team essential tools to centrally manage and automate your ad campaigns, email marketing, content pieces, landing pages and more.

Ticket Management System (TMS) is a customer service system that collects and tracks all customer support interactions from various channels – phone, chat, email and social media. Regardless of how a customer chooses to contact your team, that interaction will be recorded in the system.

Optimizing your initiatives requires quality data and tools to facilitate understanding. We help you build an analytics infrastructure that will allow you to better understand buyer behavior, internal and external business activities and optimize strategic actions.

An integration is a link between two or more computerized systems. The objective is to maximize automated data collection, limit manual data entry and achieve significant operational gains. We guide you through the different levels of integration, evaluate the feasibility and ensure the proper deployment of your integrations. Where possible, we suggest universal integrations rather than coding from scratch to save you time and resources in the long run.

As your digital partner, on a monthly basis, we provide follow-up and technical support. We also offer customized training on different methodologies in CRM management, digital marketing and mapping of key CX processes that can be automated and that will have a direct impact on productivity and operating costs.